Kate Edwards

Bio

Curiosity is what brought Kate to the hospitality industry: curiosity about people, food, experiences and connection. During her 30 years in the business Kate has explored every avenue of hospitality and has spent her career decoding the customer service experience and deciphering what makes great leaders so impactful. In her role as President of Together Hospitality she pulls from her expertise as a speaker, author, customer service expert, hospitality consultant and executive coach to help empower the members of the Together Hospitality community and to provide resources and inspiration to the industry that she loves.

Kate has spent her career working with some of the biggest names in the hospitality field (Thomas Keller, Keith McNally, Geoffrey Zakarian, Sirio Maccioni) and has created service & training programs for legendary brands (The Plaza, The Essex House, Le Cirque, The Rainbow Room) and industry upstarts (Jack’s Wife Freda, Brooklyn Fare, The Viceroy, Patachou). Kate has also built leadership training & coaching programs for global media brands (Meta, Media Monks) to help both established and emerging leaders build awareness of their power to authentically lead and influence those around them.

In 2007 she established Kate Edwards & Company, a boutique consulting firm that specializes in culture invigoration, customer experience and leadership development for hospitality brands and high-touch companies. A thought leader and expert in her field, Kate is a sought-after speaker and in 2016 she published her first book “Hello! And Every Little Thing That Matters,” the customer service book that transforms businesses and improves brands. Kate is also an educator, a Fellow of the C.I.A. and you can view her table service and leadership video classes on Typsy.com and her customer service courses on the CreativeLive website. Kate and her chef husband reside in New York City.